Refund Policy
Last updated: 18 October 2026
We want you to be happy with Negative. If a paid plan isn't right for you, here's how refunds work.
New subscriptions: 14-day money-back
If you're not happy with your first payment for Pro or Max, email hello@your-domain.com within 14 days of buying and we'll refund it in full. No need to explain why.
Renewals
If you forgot to cancel and were charged for a renewal you didn't want, email us within 7 days of the renewal and we'll refund that renewal and cancel the subscription.
Cancelling instead
You can cancel anytime from the account menu (Cancel subscription). You keep your plan until the end of the period you've paid for, and you won't be charged again.
How refunds are paid
Refunds go back to your original payment method through Lemon Squeezy, our payment provider. It usually takes 5–10 business days to appear, depending on your bank.
Your legal rights
This policy adds to, and doesn't replace, any rights you have under the consumer law of your country.